Terms and Conditions - Gardener Elephant and Castle
Welcome to Gardener Elephant and Castle. Please read these Terms and Conditions carefully before using our services. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of the terms, you must refrain from using our services.
1. Introduction
Gardener Elephant and Castle provides professional gardening services including maintenance, landscaping, and horticultural consultations. These Terms and Conditions govern the use of our services and establish a legal agreement between you and Gardener Elephant and Castle.
2. Services Provided
Our services include but are not limited to:
- Garden maintenance and upkeep
- Landscape design and installation
- Planting and horticultural consultations
- Seasonal gardening services
- Installation of garden structures such as patios and pergolas
We strive to provide high-quality services tailored to the specific needs of each client.
3. Use of Services
By engaging our services, you agree to:
- Provide accurate information about your garden and requirements
- Ensure access to the property during agreed-upon service times
- Respect the expertise and recommendations of our gardening professionals
Failure to comply with these conditions may result in the suspension or termination of services.
4. Payment Terms
All services rendered by Gardener Elephant and Castle are subject to payment based on the agreed-upon rates. Payment terms are as follows:
- Invoices are issued upon completion of services or as per the agreed schedule
- Payments are due within 14 days of invoice receipt
- Late payments may incur additional fees as outlined in the invoice
We accept various payment methods including bank transfers, credit cards, and direct debit.
5. Cancellation Policy
If you need to cancel or reschedule a service appointment, please provide at least 48 hours notice. Cancellations made within 48 hours of the scheduled service may incur a cancellation fee of up to 20% of the service cost.
6. Liability
Gardener Elephant and Castle employs professional gardeners who are trained to perform their duties safely and efficiently. However, we are not liable for:
- Pre-existing conditions in your garden that may affect service outcomes
- Damages caused by unforeseen natural events such as storms or floods
- Personal injuries incurred by clients or third parties during the provision of services
We carry appropriate insurance to cover potential liabilities related to our operations.
7. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated to clients via email or through our official communication channels. Continued use of our services after such changes constitutes acceptance of the updated terms.
8. Privacy Policy
Your privacy is important to us. We collect and use personal information solely for the purpose of providing our gardening services. We do not share your information with third parties without your consent, except as required by law.
9. Governing Law
These terms are governed by and construed in accordance with the laws of the jurisdiction in which Gardener Elephant and Castle operates. Any disputes arising from these terms or the use of our services will be subject to the exclusive jurisdiction of the local courts.
10. Termination
Either party may terminate the service agreement with written notice if the other party breaches any material term of these Terms and Conditions. Upon termination, any outstanding payments for services rendered up to the termination date are due immediately.
11. Intellectual Property
All content, logos, and materials provided by Gardener Elephant and Castle are the intellectual property of the company. Unauthorized use, reproduction, or distribution of these materials is prohibited.
12. Force Majeure
Gardener Elephant and Castle shall not be held liable for any failure to perform or delay in performing any of its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, wars, or government regulations.
13. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14. Entire Agreement
These terms constitute the entire agreement between you and Gardener Elephant and Castle regarding the use of our services and supersede all prior agreements and understandings, whether written or oral.
15. Feedback and Suggestions
We welcome your feedback and suggestions on how to improve our services. By providing feedback, you grant Gardener Elephant and Castle the right to use it without any obligation to compensate you.
16. Assignment
You may not assign or transfer your rights or obligations under these Terms and Conditions without the prior written consent of Gardener Elephant and Castle. We may assign or transfer our rights and obligations without restriction.
17. Headings
The headings used in these terms are for convenience only and do not affect the interpretation of these Terms and Conditions.
18. Contact Information
For any questions or concerns regarding these Terms and Conditions, please reach out to our customer service team during business hours.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.